PRIVACY

TheRiwaaz.com and theriwaaz.com, respect your privacy. This Privacy Policy outlines the manner your data is collected and used by TheRiwaaz.com. You are advised to please read the Privacy Policy carefully. By accessing the services provided by theriwaaz.com you agree to the collection and use of your data by theriwaaz.com in the manner provided in this Privacy Policy.

If you have questions or concerns regarding this statement, you can at +91 72278 97027 (10:00 am to 8:00 pm) or at support@theriwaaz.com The Policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by theriwaaz.com or to the people that are not engaged, employed or managed by theriwaaz.com

Through this Document, We Wish to Make you:

Feel at ease while using our websites.
Feel confident while sharing information with us.
Aware that you may contact us with your questions or concerns about privacy on this website.
Aware that by using our websites you are agreeing to the collection of certain data..

Information that may be Collected from You?

theriwaaz.com collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website and other websites accessible from them.

Kindly, note that theriwaaz.com does not access or store your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, all required transaction details are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter does TheRiwaaz.com have access to, or store, your complete card account information.

We may collect additional information in connection with your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website.

While you use our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web server, obtained from “cookies” sent to your browser from web server cookies stored on your hard drive, including but not limited to:

Computer-identification information.
IP address, assigned to the computer which you use.
The domain server through which you access our service.
The type of computer you’re using.
The type of web browser you’re using.

While you are transacting on our website personally identifiable information collected about you may include:

First and last name.
Email addresses.
Contact details including phone numbers.
PIN/ZIP code.
Demographic profile (like your age, gender, occupation, education, address and durables owned).
Personal preferences and interests (such as books, movies, music and so on); and
Your opinion on services, products, features on our websites.

We may also collect the following information about:

The pages you visit/access.
The links you click on our website.
The number of times you access the page.
Things you view, add to bag, add to wish list.
Other websites you open simultaneously while browsing on ours
Personal preferences and interests (such as books, movies, music and so on); and
Your opinion on services, products, features on our websites.

You may terminate your account at any time by writing to us at theriwaaz.com, from the email ID you have used for creating your account login, and mentioning “Please close my theriwaaz.com account” in the subject line. We will disable access to your account within 2 working days of receiving your mail. However, your information may remain stored in archive on our servers even after the deletion or termination of your account.

When / How do we collect the Information?

We will collect anonymous traffic information from you when you visit our website.

We collect the personally identifiable information from you when you register with us or you transact as a guest. During registration you are required to give us your contact information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number, occupation, interests etc.) Upon registration users may receive communications from theriwaaz.com (e.g. newsletters, updates). Even when transact as a guest we collect identifiable information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number etc.)

We use this information to contact you about the services you are using on our website and services in which you have expressed interest.

When you purchase a product or service from us, we request certain personally identifiable information from you on our order form, in order to be able to fulfill your requested service. You must provide contact information (such as name, email, and shipping address).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

You have the option to provide demographic information (such as occupation, education and gender) to us; we encourage you to submit this information so we can provide you a more personalized experience on our website.

If you choose to use our referral service to tell a friend about our website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website theriwaaz.com does store this information and the information is used for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at support@theriwaaz.com to request that we remove this information from our database.

We are the sole owners of your information collected by us at different points on our Website.

We will collect personally identifiable information about you only as part of a voluntary registration process, guest check out, on-line survey, or contest or any combination thereof.

Our advertisers may collect anonymous traffic information from their own assigned cookies to your browser.

The website contains links to other websites. We are not responsible for the privacy practices of such websites which we do not own, manage or control.

We may at certain times make chat rooms, forums, instant messenger and message boards and other services available to you. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when disclosing your personal information to anyone.

If you use a bulletin board or chat room on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums

How is the information used?

We use your contact information to send you:

Password reminder and registration confirmation.
Special offers.
Changes in the service policies or terms of use.
Event based communications such as order information, renewal notices, invites, reminders etc.

Note: We send users updates upon registration, and updates regarding your order status. We also send promotional emails to inform you about new arrivals, special offers, etc.

We use your personal information to:

Improve personalized features on our websites to enhance your shopping experience.
To contact you for your account / profile related matters or any other reason as may be necessary.
To provide the services requested by you example deliver merchandise ordered by you.
To preserve social history as governed by existing law or policy.

We use anonymous traffic information to:

Remember you in order to deliver better and more personalized service e.g. track your entries in our promotion schemes;
Recognize your usage privileges to our website.
Administer and manage smooth functioning of our website by diagnosing problems.
Track your session and activities so that we can understand better how people use our website.

HOW CAN YOU CORRECT INACCURACIES IN THE INFORMATION?

To correct or update any information you have provided, our websites allow you to do it online.

Policy updates

We reserve the right to change or update this policy at any time by placing a prominent notice on our website. Such changes shall be effective immediately upon posting to this website.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our homepage.

If we decide to make changes in our email practices, we will post those changes to this privacy policy, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

You can offer your views, suggestions, if any, by submitting the filled in feedback form online.

Secure Shopping

hopping on our website is 100% safe. We use industry standard secure systems to protect your personal and payment information. For your safety, we do not store your complete credit card details or payment information in our systems, and this is directly transmitted securely to the bank for payment processing.

theriwaaz.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers’ information is secure. For enhanced security theriwaaz.com does not store any financial information on its servers. All such information entered by you is directly received by our Banks servers and are then transmitted to your banks servers. All this is done through industry standard encryption protocol known as Secure Socket Layer (SSL). Majority of online transactions are completed without incident. However, please keep in mind that customer protection is a two-way street. When buying on any online venue, caution must always be practiced. Following are some guidelines that you should follow to ensure safe and secure online shopping experience.

Safety and Security Tips

Protect your passwords.

If using a public computer or terminal, always log out when you complete an online session.
Keep your passwords private. Remember, anybody who knows your password may access your account.
When creating a valid password, use letters and numbers only and it should be 6-15 characters long. –A combination of letters and numbers is best. Do not use dictionary words, your name, e-mail address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password.
Avoid using the same password for multiple online accounts.

Be wary of unsolicited e-mail and telephone contacts.

theriwaaz.com will never e-mail or call a customer and ask that they disclose or verify their theriwaaz.com password, credit card, or banking account number. Such information should only be submitted on the web page forms, when completing an order on theriwaaz.com or when making updates to Your Account areas and never on phone or e-mail to us. If you receive a suspicious e-mail with a link to update your account information, do not click on the link–instead go directly to https://www.theriwaaz.com and then to your account.
If you are contacted by, or receive an unsolicited e-mail from an unknown entity impersonating as theriwaaz.com or any of its sister concerns or associates, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to theriwaaz.com for investigation.
Customers should always carefully review order and shipment confirmation e-mails to ensure that they are legitimate and have been sent by theriwaaz.com. To do this, simply cross-reference confirmation e-mails with the transaction history found in your account area. If you receive shipment confirmation e-mail for a transaction you have not done, report the incident to theriwaaz.com
A word of caution is that never disclose any confidential information such as password in any communication with us or with any of our employee. TheRiwaaz.com will never ask for such information over e-mails or phone.
If you receive an e-mail asking for personal details such as password never respond to it.
A phishing email will normally have a tone of urgency – like “Your account will be temporarily suspended” and therefore please “Login to keep your account active.” Please remember TheRiwaaz.com will NEVER send such emails to its customers.?
If you are doubtful about the credibility of the email, please DO NOT click on any link provided in the email. This may trigger malicious codes being installed on your PC. You must report the incident to theriwaaz.com
If you receive a suspected spoofed theriwaaz.com e-mail, or discover a fake theriwaaz.com website, please report the incident to theriwaaz.com

Ensure your Personal Computer is protected

Fraudsters send genuine-looking emails that contain viruses and Trojans (A Trojan refers to a program that appears to be safe, but hidden inside, is usually something harmful, probably a virus). These viruses / Trojans, install a malicious code on your PC without your knowledge. They extract your confidential information that fraudsters use to access your online profile / account etc.

Here are a few important action points that you should bear in mind

Keep your PC updated with the latest anti-virus / anti-spyware software.
Install a personal firewall on your PC to protect your account.
Keep your PC updated with the latest security patches and, most importantly,
Do not click on links or open attachments in unknown or unsolicited (spam) emails